Delete your Clarmo account

Last updated: October 8, 2026.

From the app (fastest)

1. Open Clarmo and go to Profile.
2. Scroll down to Account and tap Delete account.
3. Type DELETE to confirm and tap the button.

It is deleted at once and cannot be undone. To keep a copy first, go to Profile → My data & consent → Download my data.

Without the app

Email [email protected] from your account’s email address, with the subject “Delete my account”. We will reply to that address to confirm the account is yours and delete it within one month at the latest.

If you signed in with Apple and chose Hide My Email, your account uses an Apple address. You can find it on your iPhone in Settings → your name → Sign in with Apple → Clarmo. Write to us from that address or tell us what it is.

Your subscription is separate

Deleting your account does not cancel your subscription. Cancel it in the store you bought it from:

• iPhone: Settings → your name → Subscriptions → Clarmo → Cancel Subscription.
• Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Clarmo → Cancel.

What is deleted

Everything Clarmo keeps about you: your account, your check-ins, your journal, your SOS sessions, your AI conversations and notes, your achievements, your consents, your support messages and your bug reports. We also delete your record at our subscription provider (RevenueCat) and, if you signed in with Apple, revoke Clarmo’s access to your Apple account.

What may remain for a while

• Backups at our database provider: up to 7 days, then they are overwritten.
• Anthropic, our AI provider, deletes what we sent within 30 days, unless its systems flag a breach of its usage policy, in which case it may keep it for up to 2 years.
• Apple and Google keep their own records of your purchase, under their own policies.
• Proof of what you agreed to: we keep separately, locked and for 3 years, only what is needed to prove it: the account ID, a code derived from your email (not the email), which consents you gave and when, your statement that you are an adult, the deletion date and the renewal notices sent. No health data.
• If your subscription is still active: so that we can send you the legally required notice before the next renewal, we keep your email, the store, the plan, the date of that renewal and your last payment until that renewal has passed (plus 7 days). Then we delete them. No health data.

More in the Privacy Policy (clarmo.app/privacy).

Logging out is not deleting

Log out (Profile → Account) only removes your data from that phone. Your account and your data stay saved and come back when you sign in.