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Clarmo
Language: English

Clarmo support

Last updated: October 8, 2026.

Contact us

We usually reply within a few days, and never later than a month.

If something in the app is not working, Profile → Contact → Report a bug sends it to us with the app version and phone model, without your health data. We don’t reply to bug reports; if you need an answer, use Contact support.

Clarmo is not an emergency service. If you are thinking about hurting yourself, call the emergency number in your country.

Frequently asked questions

How do I cancel my subscription?

Your subscription is managed by the store you bought it from:

  • iPhone: Settings → your name → Subscriptions → Clarmo → Cancel Subscription. Or from Clarmo: Profile → Subscription → Manage subscription.
  • Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Clarmo → Cancel.

If you cancel, you keep access until the end of the period you already paid for.

I deleted the app or my account and I am still being charged

Deleting the app or your account does not cancel your subscription. Cancel it in the store as shown above.

I want a refund

Refunds are handled by the store, not by Clarmo:

  • App Store: at reportaproblem.apple.com, or in your Apple account’s Purchase History. In the EU you have 14 days to withdraw without giving a reason.
  • Google Play: from your Google Play account, under Google’s terms.

I changed phones and my subscription is missing

Sign in with the same account you used before (Apple, Google or email) and, if needed, tap Restore purchases in Profile → Subscription or on the subscription screen.

I forgot my password

On the sign-in screen, tap Forgot your password? and we will email you a link.

I forgot the app’s PIN

The PIN only exists on your phone and cannot be recovered. On the lock screen, tap Forgot your PIN?: you are signed out on that phone and sign back in with your account. Your data stays safe in your account.

How do I download or delete my data?

  • Download: Profile → My data & consent → Download my data.
  • Delete your account: Profile → Account → Delete account. More at clarmo.app/delete-account.

How do I turn off the AI?

Profile → My data & consent → Use the AI. The app keeps working without the chat and the notes.